Delivery Information
UK Delivery
All orders are delivered via Royal Mail. Once payment has been processed we aim to deliver your order within 2-5 working days.
Shipping is free for order over £50.
There’s a flat rate of £3.50 on all other deliveries.
Once your delivery has left our premises it’s in the mercy of Royal Mail. This means that we can’t take responsibility for any delays on their end. We will do our very best to make you aware of any delays and to let you know what you can expect should a situation arise.
USA
We aim to delivery your order within 4-6 working days after payment has been processed. There’s a flat rate of $20 USD on all deliveries for US customers.
Canada Delivery
We aim to delivery your order within 4-7 working days after payment has been processed. There’s a flat rate of $35 CAD on all deliveries for Canadian customers.
Europe
We deliver to all countries within Europe. Once payment has been processed we aim to deliver your order within 3-5 working days.
There’s a flat rate of €11.95 on all other deliveries.
Once your delivery has left our premises it’s in the mercy of Royal Mail. This means that we can’t take responsibility for any delays on their end. We will do our very best to make you aware of any delays and to let you know what you can expect should a situation arise.
Due to Brexit orders over €150 might attract import fees and additional taxes on top of your order. We suggest to order below €150 to guarantee a smooth delivery.
Rest of World
We aim to delivery your order within 10-12 working days once payment has been processed. Sometimes delays can occur which are beyond our control. There’s a flat rate of £20 on all deliveries and any customs charges are the responsibility of the purchaser.
Please email us at hello@holycurls.com if you have any questions regarding international delivery.
30 Day money back guarantee
We want to make sure we provide you with the best value products. As a commitment we offer a 30 day guarantee whereby you can return your products to us if your are not 100% satisfied with them.
Reach out to us at info@holycurls.com to start the return process. Our team is there to take any questions or will try to understand why the products don't appear right for your hair. It's important to note that understanding your texture type is essential to get the most out of our our product range. Head to the Routine Finder to make sure you're applying the product in the best possible way.
Our guarantee is valid 30 days from purchase on any standard size bottle. Mini versions are excluded from the guarantee. Shipping cost are not refunded as part of the guarantee. Orders that include repurchases are also excluded from the guarantee.
The 30 day guarantee is applicable for customers that shopped via holycurls.com
Returns
Please email hello@holycurls.com to arrange the return including your order number and product details.
UK and Europe return to:
Adstral
C/O Hoycurls
Hargreaves Road, Groundwell
Swindon, Wiltshire
SN25 5AZ
The refund will be processed to the original method of payment.
If you have an issue with your product or delivery, please contact us at hello@holycurls.com.
