Delivery & Returns

Delivery Information

UK Delivery

All orders are delivered via Royal Mail.  Once payment has been processed we aim to deliver your order within 3-5 working days.

Shipping is free if you order 3 or more products.

There’s a flat rate of £3.50 on all other deliveries.

Once your delivery has left our premises it’s in the mercy of Royal Mail. This means that we can’t take responsibility for any delays on their end. We will do our very best to make you aware of any delays and to let you know what you can expect should a situation arise.  

 

Europe

We deliver to all countries within Europe. Once payment has been processed we aim to deliver your order within 3-5 working days.

*BREXIT

Due to new customs clearance procedures, it is possible that deliveries will be delayed.

Customs and Local Taxes 

All orders to the EU may be affected by possible customs costs or local taxes, which are not included in the price of the order and must be paid at the time of delivery. Unfortunately, we do not know the amount of the taxes that will be imposed and so can’t communicate these charges upfront. Kindly contact the customs office of your country to get more information on this.

 

Shipping is free if you order 3 or more products.

There’s a flat rate of £8 on all other deliveries.

Once your delivery has left our premises it’s in the mercy of Royal Mail. This means that we can’t take responsibility for any delays on their end. We will do our very best to make you aware of any delays and to let you know what you can expect should a situation arise.  

 

USA and Canada

We deliver to USA and Canada. We aim to delivery your order within 7 working days after payment has been processed. Sometimes delays can occur which are beyond our control. There’s a flat rate of £15 on all deliveries and any customs charges are the responsibility of the purchaser.

We don’t offer free shipping to USA and Canada.

 

Rest of World

We aim to delivery your order within 10-12 working days once  payment has been processed. Sometimes delays can occur which are beyond our control. There’s a flat rate of £20 on all deliveries and any customs charges are the responsibility of the purchaser.  

Please email us at [email protected] if you have any questions regarding international delivery.

 

Returns

Any item can be refunded if it is returned within 10 days of purchase. Please email [email protected] to arrange the return including your order number and product details.To be eligible for a return, your item must be unused and in the same condition that you received it. Unfortunately we do not offer a refund on opened or used products and do not offer exchanges online. Shipping costs are the responsibility of the customer and are non-refundable.

Please return to:

8 Brenchley Gardens,
SE233QS
London

We will let you know once your return has been received and approved. The refund will be processed to the original method of payment.

If you have an issue with your product or delivery, please contact us at [email protected].